Refund Policy

Refund Policy

E-Cigarette Return and Refund Policy

1. Refund Policy

Refund Conditions

• Refunds can be requested within 30 days of purchase.
• Refunds are only available for products that are unopened, unused, and in their original packaging.
• If the product is defective or damaged during shipping, a refund or replacement can be requested.

Refund Procedure

• Please contact our customer service team, providing proof of purchase and a description of the issue.
• Customer service will review your request and respond within 3 business days.
• If your request is approved, please return the product to the designated address. Return shipping costs are borne by the customer unless the return is due to a product quality issue.
• Once we receive and confirm that the returned product meets the refund conditions, we will process the refund within 14 business days.

Refund Method

• Refunds will be issued via the original payment method. If the original payment method cannot be refunded, we will arrange an alternative method with you.

2. Return Policy

Return Conditions

• Returns can be requested within 30 days of purchase.
• Returns are only available for products that are unopened, unused, and in their original packaging.
• If the product is defective or damaged during shipping, a return or replacement can be requested.

Return Procedure

• Please contact our customer service team, providing proof of purchase and a description of the issue.
• Customer service will review your request and respond within 3 business days.
• If your request is approved, please return the product to the designated address. Return shipping costs are borne by the customer unless the return is due to a product quality issue.
• Once we receive and confirm that the returned product meets the return conditions, we will process the replacement or refund within 14 business days.

Return Shipping Costs

• If the return is due to a product quality issue (e.g., manufacturing defects or shipping damage), we will cover the return shipping costs.
• If the return is due to personal reasons (e.g., dissatisfaction or change of mind), the customer will bear the return shipping costs.

3. Important Notes

Health and Safety

• For health and safety reasons, any e-cigarette product that has been opened or used cannot be returned or refunded.

Product Warranty

• In addition to the above policies, our products come with a warranty period. During the warranty period, any defects due to quality issues can be repaired or replaced for free.

Contact Information

• To request a refund or return, please contact our customer service team:
  • Phone: 0086-4008456656
  • Email: [email protected]