Customer Support
0086-4008456656
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When generating an order and paying the amount, a 1% discount will be automatically applied
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FAQ
Q: What’s the MOQ (Minimum order quantity)?
A: 10 pcs for sample order, 50pcs for bulk order, 20000 pcs for OEM order.
Q: What’s the Lead time?
A: 1-3 working days for samples, 5-7 working days for bulk order. Custom paper box packaging will take around 7 working days after we confirm the final design.
Q: What’s the cooperation delivery?
A: DHL, Fedex, UPS, Air-cargo and so on.
Q: Can i print my logo or custom design?
A: Yes, you can tell us your idea, we will design for you
Q: What’s the process of custom packaging?
A: 1. Got your ideal packaging design
- Create a template accordingly
- Providing the template to customers for the design (Or customer provides the design with AI & PDF file for us to finish the design)
- Pre-production sample arrangement
- Sample is confirmed
- Starting mass production after receiving your confirmation
Q: How to order
A: 1. Kindly tell us which models, quantity, etc to get the latest price;
2.PI(proforma invoice) will be sent for your check;
3. After you are confirmed and payment arrived, the goods will arrangement for you asap.
Q: How can I become a VIP?
A:
- Silver Member
Joining Criteria: Accumulate $1000 in spending or pay a $99 membership fee.
Benefits:
5% off all products (excluding time-limited discounted products).
An additional 15% off once during the birthday month.
Dedicated customer service.
48-hour early access to new product pre-sales.
- Gold Member
Joining Criteria: Accumulate $5000 in spending or pay a $299 membership fee.
Benefits:
10% off all products (excluding time-limited discounted products).
An additional 20% off once during the birthday month.
Dedicated customer service.
72-hour early access to new product pre-sales.
- Diamond Member
Joining Criteria: Accumulate $25,000 in spending or pay a $599 membership fee.
Benefits:
15% off all products (excluding time-limited discounted products).
An additional 25% off once during the birthday month.
Dedicated customer service.
One-week early access to new product pre-sales.
Q: Is online ordering the only option?
A: If online ordering isn’t for you, please call our office and you will be directed to your sales representative to assist you in placing your order. Hours: 9AM – 8PM 0086-4008456656 or Email: [email protected]
Q:How to Payment
A: Please refer to “Payment Methods” for information on payments. We offer various payment methods under “Payment Methods”.
Q: Do you accept PayPal?
A: Unfortunately, we currently do not accept PayPal.
Q: I Received the wrong product, how do I return?
A: Please send an email to [email protected] with the subject line: Shop Name #Order Number. Briefly explain in the email that you received the wrong product. Alternatively, you can submit a “Return Request” in your order management section and follow the process to submit the necessary evidence and information. We will reply to you via email or through the order management system, providing you with our return address or a return label.
Q: What is your return policy?
A: Please click HERE to visit Shipping and Returns page
Q: Will I receive a notification for unfulfuilled products?
A: If we are unable to fulfill your product we will notify you via e-mail with your respected credit.
Q: How long would the shipping take?
A: Generally it will take 5-7 working days by DHL/UPS and take 7-10 working days by Fedex. The specific delivery time will be determined by the logistics company. Of course, we will provide online tracking for your order’s shipping information to ensure it reaches your designated location as quickly as possible. Additionally, products from our overseas warehouses are not included in this. Products from our overseas warehouses will be delivered within three business days, except for remote areas or places not serviced by the logistics company.
